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PM Standard
Annual preventive maintenance labour, with parts and repair billed as used.
PM Standard is the entry point to a service contract. It covers the scheduled preventive maintenance visit and the engineer's labour to perform it, plus telephone support for hardware faults between visits.
Replacement parts and any corrective repair work are quoted and billed separately as they arise. That keeps the annual commitment low, at the cost of less predictability when something fails unexpectedly.
What's included
Service performed by a qualified service engineer
Every visit is carried out by an engineer experienced on your specific platform — not a generalist working from a checklist. The same person handles your instruments visit to visit, so they know the fleet's history.
Hardware phone support
Telephone diagnosis for hardware faults between scheduled visits. Many issues — pressure instability, baseline noise, injection errors — can be narrowed down or resolved without a site visit at all.
Annual PM service labour included
One scheduled preventive maintenance visit per instrument per year, with all engineer time included. The visit is calendared around your batch schedule rather than dropped on you at short notice.
Not included in this tier
PM parts
Wear parts fitted during the PM visit — seals, plungers, check valves, rotor seals — are quoted and billed separately.
On-demand repair labour
Corrective repair visits outside the scheduled PM are billed at standard rates.
Who this suits
Laboratories with predictable, low-intensity instrument use, where an occasional unplanned repair bill is acceptable and the priority is keeping the fixed annual cost down.
Ask about PM Standard.
Send your instrument list and we'll price this plan against your fleet — no obligation.